Exporting with Metadata

Enabling the Include Metadata option while exporting files allows capturing not just the file content, but also additional details about the file and its participants . This topic includes examples of exported Microsoft Teams chat data, highlighting the differences in attributes when including or excluding metadata information.

Exported file samples

The following table presents a comparison of the attributes for both export options:

XML Elements	XML Sub Elements	Attributes	Description	Possible Values	Export Including metadata	Regular export
Transcript info					Yes	No
sn:transcript-infos			The parent element that contains information about one or more transcripts.		Yes	No
	sn:transcript-info		An element that contains information about a single transcript.		Yes	No
	[transcript-info]. sn:transcript-id		The unique identifier for the transcript.		Yes	No
	[transcript-info]. sn:transcript-timestamp		The date and time when the transcript was created.		Yes	No
	[transcript-info]. sn:source-endpoint-id		The identifier for the endpoint where the transcript was generated.		Yes	No
	[transcript-info]. sn:source-endpoint-version		The version of the endpoint where the transcript was generated.		Yes	No
	[transcript-info]. sn:interaction-id		The unique identifier for the interaction that generated the transcript.		Yes	No
	[transcript-info]. sn:interactionDataState		The state of the interaction data, such as whether it is valid or invalid.		Yes	No
	[transcript-info]. sn:interaction-start-time		The date and time when the interaction that generated the transcript started.		Yes	No
	[transcript-info]. sn:interaction-checksum		A checksum value that can be used to verify the integrity of the interaction data that generated the transcript.		Yes	No
	[transcript-info]. sn:interaction-processed-time		The date and time when the transcript was processed.		Yes	No
participants
sn:participants			A container for participant information		Yes	No
	sn:participant		A container for a specific participant information		Yes	No
		participant-role	The role of the participant in the conversation	initiator participant caller callee organizer presenter sender recipient from to CC BCC poster commenter re-poster rater creator assignee required invitee optional invitee responder author owner follower subscriber moderator reviewer updater none miscellaneous system	Yes	No
		participant-id	A unique identifier for the participant		Yes	No
	[participant].sn:network-info		Information about the network
		endpoint-id-type	The type of endpoint identifier for the participant	login phone email	Yes	No
	[network-info]. itm-types:network		The name of the network the participant belongs to		Yes	No
	[network-info]. itm-types:endpoint-id		The endpoint identifier for the participant		Yes	No
	[network-info]. itm-types:display-name		The display name of the participant		Yes	No
	[participant].sn:user-info		Information about the user associated with the participant		Yes	No
	[user-info]. itm-types:user-id		The user ID associated with the participant		Yes	No
	[user-info]. itm-types:user-type		The type of user associated with the participant (internal/external)		Yes	No
	[user-info]. itm-types:name		The name of the user associated with the participant		Yes	No
	[user-info]. name. itm-types: first		The first name of the user associated with the participant		Yes	No
	[user-info]. name. itm-types: last		The last name of the user associated with the participant		Yes	No
	[user-info]. itm-types:affiliation		The affiliation of the user associated with the participant		Yes	No
	[user-info]. itm-types:geo-location		The geographical location of the user associated with the participant		Yes	No
	[user-info]. itm-types:phone-numbers		The phone numbers associated with the user associated with the participant		Yes	No
metadata					Yes	Yes
sn:metadata			The parent tag for all metadata related to the conversation		Yes	No
	sn:tenant-id		The identifier for the tenant associated with the conversation		Yes	Yes
	sn:cluster-id		The identifier for the cluster associated with the conversation		Yes	Yes
	itm-types:time-frame		A container for the start and end times of the conversation		Yes	Yes
	[time-frame].itm-types:start-time	timestamp	The timestamp for the start of the conversation		Yes	Yes
	[time-frame].itm-types:end-time	timestamp	The timestamp for the end of the conversation		Yes	Yes
	sn:global-communcation-oid		The unique identifier for the conversation		Yes	Yes
	sn:global-parent-communication-oid		The unique identifier for the parent conversation		Yes	No
	sn:global-thread-oid		The unique identifier for the conversation thread		Yes	No
	itm-types:modality	classification	The classification of the modality	uc email collaboration social file archive	Yes	No
		type	The type of the modality	public private federated	Yes	No
	[modality].itm-types:channel		The channel used for the conversation		Yes	No
	[modality].itm-types:network		The network used for the conversation		Yes	No
	itm-types:subject		The subject of the conversation		Yes	No
		content-type	The content type of the subject		Yes	No
	itm-types:groups		A container for the groups associated with the conversation		Yes	No
	[groups].itm-types:group		The name of the group		Yes	No
	itm:attributes		A container for any additional attributes related to the conversation		Yes	No
	[attributes].itm-types:attribute	user-visible	Whether or not the attribute is visible to the user		Yes	No
		name	The name of the attribute		Yes	No
		indexable	Whether or not the attribute is indexable		Yes	No
		content-type	The content type of the attribute		Yes	No
			The value of the attribute		Yes	No
demographic					Yes	No
sn:demographic			An element that contains demographic information.		Yes	No
	sn:divisions		An element that contains information about a geographic division.		Yes	No
	[divisions]. sn:division		The name of the geographic division.		Yes	No
text-events					Yes	Yes
sn:text-events			An element that contains information about text events.		Yes	Yes
	sn:text-event		An element that contains information on a specific text event.		Yes	Yes
		text-event-id	A unique identifier for the text event.		Yes	Yes
		action	The type of action performed on the text object, e.g., "create," "update," "delete."		Yes	Yes
		history-flag	The flag is used when a contextual or historical text event is included outside the interaction’s time frame.
	[text-event]. itm:text-object		An element that contains the text object associated with the text event.		Yes	Yes
	[text-event]. [text-object].itm:text-object-id		A unique identifier for the text object. Parent text object identifier for MS Teams replies within a day.		Yes	Yes
	[text-event].[text-object].itm:system-flag		A flag indicating whether the text object is a system object.		Yes	Yes
	[text-event]. [text-object].itm:text-object-style		The style of the text object.	normal message disclaimer message notice message warning message file transfer message participant join message participant leave message form message admin action message audio video meeting header body posting comment share subscribe add to like dislike task calendar event poll posting poll response profile attached text other	Yes	Yes
	[text-event].[text-object].itm:event-time		The time the text event occurred.		Yes	Yes
		description,
		timestamp
	[text-event].[text-object].itm:participant-id		The identifier of the participant who created the text object.		Yes	Yes
	[text-event].[text-object].itm:file-event-ids		Unique identifier for the file object		No	Yes
		file-event-id	Unique identifier for the file event		No	Yes
	[text-event].[text-object].itm:text-content		The actual text content of the text object.		Yes	Yes
		user-visible
		indexable
		content-type		text/plain text/html text/xml text/rtf
	[text-event].[text-object]. itm:attributes		A placeholder for any additional attributes of the text object.		Yes	Yes
	[text-event].sn:creator-participant-id		The identifier of the participant who created the text event.		Yes	Yes
	[text-event].sn:create-time		The time the text event was created.		Yes	Yes
	[text-event].sn:interaction-checksum		The checksum of the interaction associated with the text event.		Yes	Yes
	[text-event].sn:snapshot-time		The time a snapshot of the text object was taken.		Yes	Yes
	[text-event].sn:process-time		The time the text event was processed.		Yes	Yes
file-events					Yes	No
sn:file-events			Root element for file events		Yes	No
	sn:file-event
		action	Type of file event, e.g. create, modify, delete		Yes	No
		file-event-type	Type of file event, e.g. inline, reference	inline attachment raw	Yes	No
		file-event-id	Unique identifier for the file event		Yes	No
		history-flag	The flag is used when a contextual or history file event is included outside the interaction’s time frame.
	[file-event].itm:file-object		Contains information about the file		Yes	No
	[file-event].[file-object] .itm:file-object-id		Unique identifier for the file object		Yes	No
	[file-event].[file-object].itm:event-time		Description of the event time		Yes	No
		description	Description of the timestamp
		timestamp	Timestamp of the file event in ISO 8601 format		Yes	No
	[file-event].[file-object].itm:participant-id		Unique identifier for the participant		Yes	No
	[file-event].[file-object].itm:file-content				Yes	No
		user-visible	Whether the file is visible to the user or hidden
		name	Name of the file		Yes	No
		indexable	Whether the file is indexable or not		Yes	No
		content-type	MIME type of the file content		Yes	No
		encoding	Encoding of the file content, e.g. base64		Yes	No
	[file-event].[file-object].itm:attributes		Contains metadata attributes for the file		Yes	No
	[file-event].[file-object].[attributes]. itm-types:attribute
		user-visible	Whether the attribute is visible to the user or hidden		Yes	No
		name	Name of the attribute		Yes	No
		indexable	Whether the attribute is indexable or not		Yes	No
		content-type	MIME type of the attribute value		Yes	No
	[file-event].sn:interaction-checksum		Checksum of the interaction		Yes	No
	[file-event].sn:filecontent-checksum		Checksum of the file content		Yes	No
	[file-event].sn:snapshot-time		Timestamp of the snapshot in ISO 8601 format		Yes	No
	[file-event].sn:process-time		Timestamp of when the file event was processed in UTC time		Yes	No
app-metadata			Note: This XML tag is exclusive for files exported from Case Management.		Yes	No
itm:app-metadata			XML element used to hold metadata about the chat message, such as whether it's on hold or has certain tags associated with it.		Yes	No
	[app-metadata]. itm:hold-flag		Indicates whether the data is on hold.		Yes	No
	[app-metadata].itm:tags		Contains a list of tags for the metadata.		Yes	No
	[app-metadata].itm:tag-name		Contains the name of a specific tag		Yes	No